We ship orders via UPS and USPS. Sweenor’s Chocolates will contact customers if we deem it necessary to ship with heat-resistant packaging and an ice pack at an additional charge of $10.
We highly recommend signing up with UPS My Choice on UPS.COM, UPS will send a text message with an estimated delivery time. We also recommend getting tracking updates via USPS by signing up for Informed Delivery. All orders will receive a tracking number. While UPS and USPS strives to deliver packages on time, we have no control once the package leaves our store. We do not ensure the quality or speed of delivery by our shipping vendors. If you have any questions please don't hesitate to call us. We are not responsible for addresses entered incorrectly by the customer.
Because chocolate will melt when exposed to temperatures above 72 degrees, it may be necessary to ship your package 2-day UPS in heat-resistant packaging and with an ice pack. If you do not select this option, but we think it is necessary, we will contact you to notify you of the additional charge. The cost of shipping your order with heat-resistant packaging to New England states might be less than listed above. In the warm weather, we will not ship on Thursdays or Fridays, to avoid delivery delays on the weekend.
All purchases will be shipped within 5 business days of the time orders are received.
All orders are shipped gift-wrapped in seasonally appropriate paper unless otherwise stated. For post office boxes USPS is the only shipping method. We recommend shipping to commercial addresses where possible so that candy is not left outside. It is UPS's policy to leave the package if no one is home. We are not responsible if the product is damaged from being left outside. Once the package leaves our store, we have no control over the way it is handled. Candy may not be returned.
All of our products are manufactured in a facility that processes peanuts and other types of nuts.
The majority of our products are gluten free. The exception are crackers, pretzels and oreos.